FAQ

In the event you received ingredients that are not fresh from us, we will replace it FOR FREE!

What items qualify for the replacement?

All ingredients, soup bases and desserts. We would like to ensure you the best steamboat experience by providing only fresh ingredients.

How can I request for a replacement?

Simply click on our live chat to speak with our customer service team and we will assist you with our utmost ability. Please also provide us with images of the bad ingredients.

How long do I have to wait for the replacement?

This will have to depend on your location. Our customer service team will advise you on the earliest possible replacement timing.

Still have a question?

Please contact our live chat for more assisted help.

more on delivery information